8win Privacy Policy — How We Protect Your Information
This Privacy Policy explains how 8win collects, uses, stores and protects the personal information of users on our platform in Malaysia. We are committed to taking your privacy seriously.
Updated: January 2026
Information We Collect
When you register and use the 8win platform, we collect certain types of information to ensure our services run smoothly and securely. The information we collect includes:
- Account information — full name, email address, phone number and encrypted password collected at registration.
- Payment information — details of deposit and withdrawal transactions in MYR (RM), including the payment method used such as FPX or TNG e-Wallet. We do not store credit card numbers or full banking details — only transaction records for compliance and customer support purposes.
- Device and browser information — device type, operating system, browser version, IP address and language settings. This data is used to optimise how the platform displays on your device.
- Usage data — pages visited, session duration, clicks and in-platform actions. This information helps us understand how users interact with the platform and make ongoing improvements.
- Cookies — small files stored on your device to identify login sessions, language preferences and display settings.
We only collect information necessary for the purposes stated in this policy. We do not collect sensitive information such as identity card numbers or biometric data unless specifically required for account verification.
How We Use Your Information
Information collected by 8win is used for the following purposes, all aimed at ensuring a better and safer user experience:
- Account management — verifies user identity, processes login requests and manages your account security.
- Transaction processing — ensures that deposits and withdrawals in MYR are processed accurately and recorded in your account.
- Customer support — when you contact the 8win support team, we use your account information to identify you and assist you more efficiently.
- Security & fraud prevention — monitors suspicious activity, detects unauthorised access attempts and safeguards the overall security of the platform.
- Platform improvements — analyses aggregated usage data (without identifying individuals) to improve platform features and performance.
- Legal compliance — maintains records necessary to fulfil compliance obligations and respond to requests from lawful authorities in Malaysia.
8win will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Session Tracking
The 8win platform uses cookies to deliver a smoother, more personalised user experience. We use two types of cookies:
- Session cookies — temporary cookies that are automatically deleted when you close your browser. Used to maintain your login status during an active session.
- Persistent cookies — stored on your device for a set period to remember your language preferences, display settings and previous session data for your convenience.
You can manage and delete cookies through your browser settings at any time. Please note that disabling cookies may affect certain platform functions, including the ability to stay logged in. 8win does not use cookies to track your activity outside our platform or share cookie data with third-party advertisers.
Data Storage, Security & Sharing
Storage & Security
All 8win user data is stored on servers protected with SSL encryption and technical security measures that are regularly updated. Passwords are stored in hashed format and cannot be decoded — meaning even our support team cannot view your actual password.
Financial transaction data is retained for the minimum period required under Malaysian law — at least seven years for financial compliance purposes. General usage data is kept for a maximum of 24 months before being anonymised or deleted.
Third-Party Sharing
8win does not sell or rent users' personal information to any third party for commercial purposes. We only share information in the following limited circumstances:
- With payment service providers (such as FPX and TNG) as required to process your transactions — they are bound by strict confidentiality agreements.
- With lawful authorities in Malaysia when required by law or court order.
- With internal teams who require access to data for platform operations, customer support or security investigations.
Your Rights as a User
As a registered 8win platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within 14 business days.
If any information we hold is inaccurate or outdated, you can request a correction through your account settings or by contacting the 8win support team directly.
You may request the deletion of your account and personal data. Please note that certain financial records may need to be retained to fulfil legal compliance obligations.
To exercise any of the above rights, send a written request to our team at: [email protected]. Please include your full name and registered email address so we can verify your identity before processing the request.
Policy Updates & Contact Us
8win reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or their registered email address. The latest version of this policy will always be available on this page, along with the most recent update date.
We encourage you to check this page periodically to stay informed about how we protect your privacy. Continued use of the 8win platform after any amendments are published will be considered acceptance of the updated policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our team via:
- Email: [email protected]
- FAQ: Visit our FAQ page for more information on account security and privacy.
We aim to respond to all privacy-related enquiries within 5 business days.
Your Data Is Safe With Us
Register your 8win account with confidence. Our platform is designed to deliver a safe and secure entertainment experience for all Malaysian users.
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